Privacy Policy

Tail Wags Remembered is a pet memorial service dedicated to helping pet owners honor and celebrate the lives of their beloved companions. We operate the website at tailwagsremembered.com.

We collect only the information necessary to provide our memorial services to you. This includes:

Information You Provide Directly:

• Name & Email Address — collected when you create an account or submit a tribute.
• Pet Information — including your pet's name, breed, dates, and any details you choose to share in a tribute.
• Photos & Images — that you upload as part of a memorial or tribute page.
• Tribute Content — written messages, memories, stories, and dedications you author.
• Payment Information — if you purchase a product or service. Payment data is processed securely by a third-party processor and is never stored on our servers.
• Communications — emails or messages you send to our support team.

Information Collected Automatically:

• Usage Data — pages visited, time on site, browser type, and device information.
• IP Address — used for security, fraud prevention, and general analytics.
• Cookies & Similar Technologies — see Section 6 for full details.

We do not collect any sensitive personal data such as race, religion, health information, or government identification numbers.

We use your information only for the following purposes:

• To create and manage your account and tribute pages
• To display memorial content as you intend it to be shown
• To process payments for products or services you purchase
• To respond to your support requests and inquiries
• To send account-related communications (e.g., confirmation emails, password resets)
• To send newsletters or updates — only if you have opted in, and always with an easy opt-out
• To improve and maintain our website and services
• To comply with legal obligations

We will never use your personal information or your pet's memorial content for advertising purposes, nor will we share it with advertisers.

We understand that the photos and memories you share represent some of your most precious moments. We treat this content with extraordinary care:

• Pet photos are stored in secure, encrypted cloud storage
• Your memorial content is never shared publicly without your explicit permission
• We do not use your pet's photos or tribute content for marketing, training AI systems, or any purpose beyond displaying your memorial as you intended
• You retain full ownership of any photos and content you upload
• You may request deletion of your images and content at any time

We do not sell, rent, or trade your personal information. Period.

We may share limited information only in these circumstances:

• Service Providers — trusted third-party vendors who help us operate the site (e.g., cloud hosting, payment processing, email delivery). These providers are contractually prohibited from using your data for any other purpose.
• Legal Requirements — if required to do so by law, court order, or governmental authority.
• Business Transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred. We will notify you in advance if this occurs.
• With Your Consent — for any other purpose, only with your explicit permission.

Third-party tools we currently use may include: cloud hosting services, payment processors (e.g., Stripe or PayPal), and email delivery platforms. We encourage you to review their privacy policies as well.

We use cookies and similar technologies to keep our site functioning properly. Here is what we use and why:

• Essential Cookies — required for core site functionality, including logging in and keeping your session active. These cannot be disabled without affecting your experience.
• Authentication Cookies — used to securely identify you when you return to the site.
• Analytics Cookies — if used, these help us understand general usage patterns so we can improve the site. Any analytics data is aggregated and anonymized.

We do not use third-party advertising or behavioral tracking cookies. We do not share cookie data with advertisers.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect your ability to use certain features of our site.

We retain your personal information for as long as your account is active or as needed to provide our services. Specifically:

• Account Data — retained while your account is active. Upon account deletion, personal data is removed within 30 days.
• Memorial & Tribute Content — retained indefinitely unless you request deletion, as this content is the core purpose of our service.
• Payment Records — retained for up to 7 years as required for tax and financial compliance.
• Support Communications — retained for up to 2 years.

You may request deletion of your account and associated data at any time. See Section 8 for your rights.

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access — request a copy of the personal data we hold about you.
• Right to Correction — request that inaccurate or incomplete data be corrected.
• Right to Deletion — request that we delete your personal data (the "right to be forgotten").
• Right to Restrict Processing — ask us to limit how we use your data.
• Right to Data Portability — receive your data in a structured, machine-readable format.
• Right to Object — object to processing based on our legitimate interests.
• Right to Opt Out of Marketing — unsubscribe from newsletters at any time via the link in any email or by contacting us directly.
• Right to Non-Discrimination — exercising your privacy rights will never affect the quality of service we provide to you.

To exercise any of these rights, please contact us at privacy@tailwagsremembered.com. We will respond to all valid requests within 30 days.

We take the security of your data seriously, especially given the personal and emotional nature of memorial content. Our security practices include:

• Industry-standard encryption (SSL/TLS) for all data transmitted to and from our site
• Encrypted storage for all personal data and uploaded images
• Restricted internal access — only authorized team members can access your data, and only when necessary
• Regular security reviews of our systems and third-party providers

While we employ strong security measures, no system can guarantee absolute security. In the unlikely event of a data breach that affects your personal information, we will notify you as required by applicable law.

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us at privacy@tailwagsremembered.com and we will promptly delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify registered users by email of any material changes
• For significant changes, request renewed consent where required

We encourage you to review this policy periodically. Continued use of our services after changes take effect constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out: